How to complain
- In person at Stella Maris reception
- By email: info@autocamp-stellamaris.com
- Web form on our website
- By post: U.O. STELLA MARIS, Pod Jasenovac 11, 22242 Jezera, Croatia
What to include
Your name and surname, contact details, booking/pitch number if available, the address for delivery of the written reply, and a short description (attach evidence if any).
Our response
We provide a written reply within 15 days from receipt, stating whether we accept the complaint and any remedy offered. We maintain a complaints register as required by law.
Escalation
If you disagree with our reply, you may contact the competent national bodies (e.g., the State Inspectorate) or use available ADR procedures, including the EU Online Dispute Resolution platform. For privacy matters, you may contact AZOP.
Last updated: 10 January 2026